Terms and Conditions of the Contract:

First Party: Areej Al Alam Foundation S.T. 1010480170 and 1010200036 License 73100656 and 78101316 in Riyadh Al Nahda, Hail Street

Second Party: The name recorded in the receipt or in the tourist services reservation papers.

Whereas the first party is an established institution specialized in providing travel and tourism services, and whereas the second party wishes to purchase and book tourism services from the first party, the two parties have agreed, with their full legal capacity, to implement these services in accordance with the explanation below:

1. The introduction to this contract, the invoice submitted to the customer, the receipt, and the reservation documents (faucets) are an integral part of this contract.

2. The second party acknowledges that by paying the value of the services or part thereof or receiving copies thereof in any form, he has accepted this contract and reviewed the trip program and understood the details of each service and the conditions for receiving, modifying, or not using it and the mechanism for requesting cancellation or modification and responding to it, and the specified periods for accepting or rejecting the request and the date and duration of the reservation and its price and the free and non-free services that were provided based on it and accepted all its terms and all the conditions contained therein with full knowledge that negates ignorance and that this acceptance cancels any previous verbal or other agreement.

3. In the event that the second party wishes to change the service to another, he shall bear all the expenses resulting from this change from the first party or the provider Tourism services.

4. The first party explained to the second party that each airline, hotel or tourism service provider has its approved policies that must be adhered to by all companies and agencies working in the travel and tourism industry and travelers with regard to prices, discounts, cancellations, returns, fines, reservations, the non-appearance of the service beneficiary when due, ticket purchase times, upgrading and downgrading of the class to be traveled, or changing the hotel, room type or service or specifying additional services. The first party explained to the second party that these policies are not fixed and change continuously and may sometimes have financial and other consequences and affect in one way or another the process of providing services provided by the first party. The second party acknowledged by signing this contract or paying the value of the service or part thereof that he understood these policies and regulations and is committed to them and bears their material and moral consequences. The second party accepted that his acceptance of the amendment, reservation or cancellation and the mechanism for that will be approved in one of the following ways: his presence, a text message or via the WhatsApp communication method or paying the value of the service or part thereof.

5. The second party acknowledges that each country has conditions for entry permits (visas), passport validity period, or quarantine conditions. Each country also has specific procedures for granting an entry visa, detailed on its websites and in its embassies, and the first party has nothing to do with them. Each country has its own laws and regulations that must be adhered to by the second party. He acknowledges that the first party is not responsible for force majeure circumstances beyond its control or ability, or for delayed or cancelled flights, or for delayed entry procedures at airports, or anything that the first party is not responsible for. The first party is also not responsible for any deficiency or shortcoming in the service provided by the airline, hotel, or any service provider to the second party, and its responsibility is limited to making the reservation according to the second party’s desire. 6. The second party acknowledges that the information recorded in the service or reservation notices in any language is the original reference in the event of a difference in translation or oral or written explanation, and that the pictures of hotels or services or their descriptions are attributed to the service provider (hotel, airline, tourist place) according to the links sent to the second party, and the first party has nothing to do with their accuracy or otherwise, but the first party is a reservation broker based on what the second party relies on after reviewing the links of those hotels or tourist service providers.

7. The second party knows that each country has laws, so it must respect them and deal wisely in resolving them with the competent authorities and with the Saudi embassy in that country, and it also knows that applying for visas or the duration of their extraction is subject to the laws of its country and its embassies, and that the first party is merely a service provider and does not guarantee that those countries will accept the second party’s visa.

8. The second party knows that each service has provision conditions stated in its documents. For example, the waiting period for the reception driver at the airport does not exceed an hour after the plane’s arrival time according to the data stated in the ticket and does not exceed half an hour for internal transportation or other tours. Therefore, it is necessary to strictly adhere to them and the second party loses the right to claim any service that was not committed to the time of implementation or compensation for it. Also, the time of entering the rooms in hotels is at three o’clock in the afternoon and exiting from them is at twelve o’clock noon or according to what the service provider records as conditions in the service provision documents. Also, the service provider has the right to take a cash deposit from the second party or reserve it on his credit card according to the systems followed globally. Also, some countries take various cash taxes from tourists and the first party has nothing to do with them and they are not included in any prices of services provided by the first party and he is not authorized to collect them from the second party.

9. Any dues to the second party shall be returned by transferring them to an account in his name in one of the Saudi banks when they are recovered from the service provider, airline or hotel.

10 – Any dispute that arises shall be resolved amicably whenever possible, otherwise litigation shall be taken before the Sharia Court in Riyadh.

For suggestions and complaints: 0558023037 & [email protected]

Ministry of Tourism complaints number: 930